Lifeline Post-Chat Survey

Post-Chat Survey

Thank you for clicking on this post-conversation survey. Your feedback will help us improve the service. This feedback is confidential and you can skip any question you want.

Now that you have finished your conversation, how are you feeling?

I'm doing OK
A little upset
Moderately upset
Very upset
Extremely upset

Overall, to what extent did the crisis line help you?

It helped a lot
It helped a little
It didn’t really help or hurt
It made things a little worse
It made things a lot worse

If it made things a little worse or a lot worse, please share what made things worse:

If you were having thoughts of suicide, to what extent did contacting the crisis line stop you from killing yourself?

I was not having thoughts of suicide
It stopped me a lot
It stopped me a little
It didn’t stop me at all
It made things worse

If it didn't stop you at all, please share what made things worse:

How much do you agree with the following statements about the crisis counselor you spoke with:

I feel my crisis counselor was genuinely concerned for my well-being.

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

I feel my crisis counselor understood me.

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree

Did you and your crisis counselor agree on any plans for after the conversation (like things you can do or someone you can contact)?

If yes - how likely are you to follow these plans?

Not likely
I might
I definitely will

If no - What prevented such plans being made?

My crisis counselor and I did not discuss any plans
The plans we discussed were not a good fit for me
Other

Do you identify your ethnicity as Hispanic or Latine, or not Hispanic or Latine?

Hispanic or Latine
Not Hispanic or Latine
Prefer not to answer

How do you identify your race?

American Indian or Alaska Native
Asian or Asian American
Black or African American
Native Hawaiian or Other Pacific Islander
White
More than one race
Prefer not to answer

A race not listed here. Please share:

How do you identify your sexual orientation?

Heterosexual/Straight
Gay or Lesbian
Bisexual
Pansexual
Asexual
Not sure or questioning
Prefer not to answer
An orientation not listed here. Please share:

Have you ever served in the military?

Yes, currently Active Duty
Yes, currently Reserve Duty
Yes, currently National Guard
Yes, I’m a Veteran
No
Prefer not to answer